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Home / About Harker

About Harker

A Family-Owned HVAC Company With Midwestern Values

Why Harker?

Harker Heating & Cooling has been a leader in HVAC services since the company was first launched in Madison by the Harker family in 1949. Since then, our heating and cooling company has continued to evolve with the changing HVAC landscape to bring Dane County families the comfort they deserve.

Madison’s Honest HVAC Company

If you’re in need of heating and cooling repair or replacement, call Harker — Madison’s honest HVAC company. We’ll get the job done right, right on time.

Get an in-home estimate today!

Together with our team members, HVAC technicians and manufacturer partners, we’ve been able to sustain a company that puts its Midwestern values up front and center. When you’re in need of HVAC repairs or replacement, you can bet on receiving an honest estimate and a firm handshake to demonstrate our commitment to serving you.


Not sure of your home heating and cooling options? We invite you to visit our premier showroom at 87 Nob Hill Rd in Madison, where one of our Harker HVAC specialists can show you our wide array of furnaces, air conditioners, water heaters, and radiant heat options. In need of a fireplace instead? We’ve got those, too.

Our Core Principles

Harker Heating & Cooling is committed to one thing: You. Together, with our staff, we will deliver integrity, solutions, and the very best service possible to our customers. We pledge to all of our customers, partners, and staff that we will make every effort to satisfy your needs.

Customer Focus

We believe the customer is THE BOSS. If we don’t support the customer directly, we serve those that do. Customer service trumps everything.

Dependable

We come to work each day ready to give it our best. We know what we need to do and we own it. We find out-of-the-box ways to solve complex challenges.

Communication

Trust and credibility are at the center of every business. We encourage everyone to speak freely and listen earnestly so that people and ideas thrive, while managing tough situations with courage and candor.

Attitude

We believe that attitude is contagious. Embody the attitude you desire in others. A positive attitude gives you power over your circumstances instead of your circumstances having power over you.

Constant Improvement

Continuous improvement is better than delayed perfection. We believe that small, ongoing improvements can result in meaningful changes.

Passion For Winning

We have an unyielding drive to win, but always remain humble.
Our History

Having been in business since 1949, Harker Heating and Cooling has enjoyed servicing the area with a focus on customer service.  We are locally owned and operated company.  Over the years, Harker earned a reputation for excellent service and grew its residential and commercial divisions into one of Dane County’s most successful businesses. You might have even seen a few of our humorous commercials on television or heard our famous jingle on the radio!

Heating and Cooling services
We Take Pride in How We Treat Our People

We live by a quote by Simon Sinek who wrote “Customers will never love a company until the employees love it first.” We’re proud to say that our employees tend to stick around.

 

Having so many talented HVAC specialists on board allows us to leverage their expertise to troubleshoot your heating and cooling problems and deliver integrity, solutions and the highest quality possible HVAC services in Madison we can provide.

Residential Installations Terms of Service: 

– Annual maintenance is required on all new equipment purchases.  Lack of maintenance can void your warranty.

– Permit is included – Customer is responsible for closing out with municipality.

– The pricing provided is valid for 30 days from the estimate date.

– Drywall, plaster, paint, framing, and/or siding repair are the responsibility of the homeowner.

– Maximum one marketing/advertised discount per transaction.  

– Attic type work to only be performed when ambient outdoor temperatures are less than 75 degrees. (if applicable)

– The owner is responsible to notify Harker Heating & Cooling if their home has historical significance. (if applicable)

– Condominium Association approval to be acquired by owner. (if applicable)

– Roof needs to be clear of snow and ice to install all necessary roof flashings. (if applicable)

– Existing household structure, materials, and surroundings play a role in the harmonics of HVAC systems.  

          – As such, any noise attributed to the home and it’s surroundings, will be the responsibility of the homeowner.  

          – Harker Heating & Cooling is not responsible for the performance, functionality, or compatibility of re-used items.

          – Seller is not responsible for existing line-set or existing gas piping.  

 – In the event that the system fails to operate properly, the Warranty will only cover the newly installed equipment, controls, or materials, as well as our workmanship.  If an existing piece of equipment prevents the proper start up or operation of the new equipment or system, Customer assumes all responsibility for any additional service charges that may be incurred.  

– Personal Property – Seller is not responsible for damage to Customer’s personal property left in or near the project area.

– Performance – Work to be performed during normal business hours of Monday-Friday 7:30am to 4:00pm, unless otherwise stated, arranged, or paid for.

– Change Orders – During the progress of the work under this Agreement, if Customer should order extra work not specified in the Agreement, Seller may require such extra work to be considered an agreement separate and aside from this Agreement and may require payment for said extra work in advance.

– Collections:  If amounts owing under this Agreement are not paid within seven (7) days, Customer agrees to pay a late charge on any outstanding balance at (1.5%) per month on the unpaid amount calculated from the date payment was due. Customer will be deemed to have accepted Seller’s performance as complete under this Agreement unless Customer notified Seller in writing otherwise within thirty (30) days of substantial completion. Should Seller retain the assistance of a third party, including without limitation an attorney, to assist with collection of unpaid amounts due and owing, Customer agrees to pay Seller’s costs associated therewith including without limitation reasonable attorneys’ fees, court costs, and interest at the maximum legal rate.

 

Residential Service Terms of Service: 

 Payment is due upon receipt.  A service fee will be charged for any returned checks, and a financing charge of 1.5% per month shall be applied for overdue amounts.

 

What Our Happy Customers Are Saying

James Jackson
10 hours ago
Very punctual and efficient. He explained the issues so we could understand. Good experience.
Bernadette Gillick
10 hours ago
Kyle was exceptionally helpful, respectful, and timely. He went the extra mile to educate me as to how to best understand my furnace and air conditioning and things that I can do to maintain it. Truly appreciated.
Richard Eggers
11 hours ago
Very professional.
Dan Stier
11 hours ago
judith herstand
3 days ago
Chris BobHolz was responsible calling me to give me heads up ETA greatly appreciated!! Knows his stuff as a Technician for HARKER Heating Highly Recommend Chris Wright Bobholz !!! Always Recommend HARKER YaY
William Boor
5 days ago
Dena Korsgard
5 days ago
Eric and Reese were both prompt, polite, professional, and pleasant. They worked nonstop in this bitter cold weather. Eric was great at explaining things to me afterward. They make a great team and based on my experience with them, as well as my Harker experience up to this point, I will be recommending Harker to friends.
Cricket Gage
6 days ago
Janice Faust
6 days ago
Kyle was very thorough, answered all of my questions! I would highly recommend Harker and Kyle for all future work!
Daniel Kahrs
6 days ago
Adrian,
Friendly, professional, knowledgeable, took the time to go over scope of work and cost completely. Respectful of our space.

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